Customer service, mail, chat and phone
Live in production · Retail · 42 180 conversations / 30 d
Job description
Answers mail, chat and phone from the knowledge base and order data, and hands over what it shouldn't decide.
Tools
Zendesk
Dixa
Freshdesk
Fluent Commerce
Ongoing WMS
nShift
Klarna
TwilioModels
Claude
OpenAI
Gemini
MistralRules
- Never shares card numbers or personal data
- Refunds above the policy limit go to a person
AOS Control· overview
Past 30 daysConversations
42 180
Resolved without a person
82,7%
First reply
9s
Volume by week
What customers contact about
- Where is my order11 840
- Product questions8 620
- Returns and complaints5 940