ALGORITHMA

We put AI to work

Algorithma — We Put AI to Work

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SYSTEMS OPERATIONAL

Trusted by industry leaders

CoorByggmaxCDONFyndiqMovesticJeppesenBohlins

The agents run on AOS

AOS is our Agentic Operating System, the operating layer for enterprise AI. It runs, governs and oversees every AI agent in a business, whoever built it, inside the company's own environment and behind its own firewall.

AOS Runtime

Where the agents live, inside your own cloud.

AOS Core

Where they get built.

AOS Control

Where anyone can see what is running and why.

More than ten enterprises run AOS in production today, with more than sixty agents live on it.

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Tools & Integrations

OpenAIOpenAI
GeminiGemini
ClaudeClaude
MistralMistral
CopilotCopilot
n8nn8n
TeamsTeams
Dynamics 365Dynamics 365
IBM MaximoIBM Maximo
ScriveScrive
RillionRillion
BedrockBedrock
AWSAWS
AzureAzure
Google CloudGoogle Cloud
GitHubGitHub

Our Projects

AI agents in production across industries

BHG Group logo
E-commerce & Retail

BHG Group

Nine AI agents in production across five BHG brands in under four months, on one shared platform.

The Challenge

BHG Group grows through entrepreneurship and autonomy, and each platform sets its own commercial priorities. Those priorities differ across the group: shopping guidance on one brand, customer support on another, pricing and planning on a third. Building separately for each brand would repeat the same groundwork every time. The aim was to support each platform's own priorities with shared capabilities that scale across the group.

Our Solution

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Key Results

Nine agents in production across five brands in under four months
One shared platform and delivery team, with components reused across brands
Nearly 11,000 conversations handled by the Bygghemma product agent between May and August
Brand teams own and configure their agents, with group-wide visibility across the portfolio

Technologies

Agentic AIAOSProduct Data EnrichmentAI SearchCustomer Support AgentsPricing & Demand Planning
CDON logo
E-commerce

CDON

Nordic marketplace handling thousands of customer cases weekly, using AI agents to transform customer support operations across CDON and Fyndiq.

The Challenge

CDON and Fyndiq want to use AI in their customer support across their high-volume marketplaces handling thousands of customer cases every week. A significant share of the workload requires coordination between customers, merchants, and logistics partners. The challenge is to increase speed, accuracy, and consistency in customer service and claims handling without growing operational costs or support staffing.

Our Solution

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Key Results

35% of customer inquiries solved with AI
2000+ customer inquiries resolved every week
Reduced operational costs while scaling customer service capacity
Scalable AI-driven customer operations foundation

Technologies

AI Digital ColleaguesCustomer Support AIAgentic AIGladiator method
Coor logo
Facility Management

Coor

Scaling AI Agents in a secure enterprise environment

The Challenge

Coor saw strong potential in AI but needed a way to scale its use across the organization without compromising on security, control, or integration with existing systems.

Key challenges included enabling AI adoption within a secure, firewall-protected environment, moving beyond isolated use cases to scalable implementation, and automating operational processes across different business areas.

Our Solution

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Key Results

Established a scalable foundation for enterprise-wide AI adoption
Reduced manual work in operational processes
Faster and more structured handling of service requests
Increased speed and efficiency in developing new AI agents

Technologies

AI Agent PlatformEnterprise AISecure InfrastructureAI FactoryProcess Automation
Background
Byggmax logo
Retail

Byggmax

Scandinavian home improvement retailer transforming customer service with AI agents that handle email, chat, and phone inquiries while expanding into conversational ecommerce.

The Challenge

Byggmax wants real AI outcomes, fast. One of the first focus areas has been customer service, where they introduced AI agents as part of the team. The initial goal was to handle straightforward inquiries and free human colleagues for higher value work. With early results in place, Byggmax is now expanding its AI transformation to more processes and functions across the business.

Our Solution

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Key Results

More than 80% reduction in human-managed tickets across mail, chat and phone
Improved service availability for customers
Top-line impact in ecommerce
A team of AI agents that collaborates with human colleagues and keeps learning
Faster AI adoption and a validated path into new areas

Technologies

AI Digital ColleaguesCustomer Support AIConversational EcommerceGladiator methodOpenAI Enterprise
Movestic logo
Financial Services

Movestic

Leading Swedish pension and insurance company modernizing case handling with AI to increase operational capacity without growing the cost base.

The Challenge

Movestic wants to increase its operational capacity without growing the cost base at the same pace. The company aims to modernize how customer cases are initiated and handled, from simple questions to more information heavy insurance processes. The goal is to improve speed and quality in case handling and create a scalable foundation across several workflows.

Our Solution

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Key Results

A concrete starting point for Movestic's broader AI journey
More efficient handling and more consistent case initiation
A scalable foundation that can expand to new use cases without increasing the cost base in line with growth
Ability to develop new workflows more quickly

Technologies

AI Digital ColleaguesCase Management AIAgentic AIEuropean AI Infrastructure
Jeppesen logo
Aviation Technology

Jeppesen

World leading provider of resource optimization systems within commercial aviation, partnering with Algorithma to scale implementation expertise through AI.

The Challenge

Jeppesen is a world leading provider of resource optimization systems within the commercial aviation industry, helping airlines find optimal schedules for aircraft and crew. Their resource optimizers must navigate a complex landscape of local, regional and global regulations as well as union agreements, leading to highly configured, time-intensive implementation projects. As more airlines turn to Jeppesen for optimization, the core challenge is how to rapidly scale specialized implementation expertise to meet growing demand and accelerate time-to-value for their clients.

Our Solution

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Key Results

Uplift in implementation efficiency - reducing timeline from project kickoff to operational solution
Streamlined knowledge sharing between teams through a centralized, AI-powered knowledge base
A platform that easily integrates new applications, building a scalable AI ecosystem
Sparked more AI ideas and projects, helping the company integrate AI across different business processes

Technologies

AI Knowledge BaseCode SearchDocument IntelligenceCode Assistant Agent
Stena Group logo
Shipping & Industry

Stena Group

A shared foundation for AI agents inside Stena's own environment, starting with Stella for IT support.

The Challenge

Stena Group IT set out to make AI agents easier to build, run and govern across the business, with shared standards for security, ownership and operational oversight. IT support provided a practical starting point: helping employees get answers and giving the service desk the information it needs to handle requests.

  • Agent governance: As interest in AI agents grew across departments, Stena Group IT wanted a shared foundation that could support different applications and deployment environments. The aim was to give teams room to innovate while providing visibility into connected agents, clear ownership and a consistent approach to governance.
  • IT support: Stena's service desk supports many business areas and roles through ServiceNow. Routine cases often required several exchanges to clarify the issue and collect the information needed for support. Employees also needed an easier way to find relevant knowledge-base content and self-service options, and to submit a request without navigating different forms.

Our Solution

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Key Results

Shared infrastructure: AOS lets Stena build and run additional agents within its own environment, reusing platform components and integrations
Accessible support: Stella helps employees find answers and request IT support through Microsoft Teams, 24/7, with the service desk handling escalated requests during its applicable support hours
Guided requests: Stella asks follow-up questions and collects the details needed to answer a question or create a ticket, without asking employees to choose a request form
Knowledge access: Stella helps employees find knowledge-base content and relevant ServiceNow self-service options through conversation
Structured tickets: Stella creates structured ServiceNow tickets with the information collected during the conversation, helping the service desk triage, handle and report on requests

Technologies

AOSServiceNowMicrosoft TeamsKnowledge managementGladiator method