Our AI Agents
Meet Our Agents
Six ready-made AI agents, each built to run a critical part of your business on its own. Use one, or run them as a team, on AOS and inside your own infrastructure.
Customer Service Agent
Your always-on, always-excellent first line of support
An autonomous AI agent that handles customer inquiries across every channel, email, chat, voice, and Teams, with human-level understanding and superhuman speed. It resolves issues, answers questions, and escalates intelligently, working 24/7 within your existing systems and processes.
Key Numbers
80%
Reduction in human-managed tickets
<3s
Average response time
24/7
Always available
35+
Languages supported
How it works
Receives
Receives the inquiry
The agent picks up incoming messages from email, chat, Teams, or voice. Whatever the channel, the experience is consistent.
Understands
Understands the context
Using natural language understanding, it identifies the customer's intent, sentiment, and urgency, pulling in account history and past interactions for full context.
Resolves
Resolves or escalates
The agent either resolves the issue autonomously using your knowledge base and systems, or escalates to a human agent with full context, no repetition needed.
Capabilities
Everything the Customer Service Agent brings to your team
Multi-channel
Email, chat, voice, Teams, one agent, every channel
Instant responses
Sub-second response times, 24 hours a day
Context-aware
Remembers past interactions and account history
Multi-language
Serves customers in their preferred language
Self-improving
Learns from every interaction to get better over time
Smart escalation
Hands off to humans with full context when needed
Customer Service Insights
Turn every conversation into a strategic advantage
An analytics agent that transforms raw customer interactions into actionable intelligence. It surfaces sentiment trends, identifies emerging issues before they escalate, and gives your leadership team the data-driven visibility they need to make smarter decisions, all in real time.
Key Numbers
100%
Conversations analysed
Real-time
Insight delivery
15%
Avg. volume prediction accuracy
3x
Faster issue identification
How it works
Ingests
Ingests every interaction
Every customer conversation, resolved or escalated, short or long, is analysed in real time for sentiment, topic, and outcome.
Analyses
Identifies patterns
The agent uses AI to detect trends, anomalies, and emerging issues across thousands of conversations, surfacing insights that would take humans weeks to find.
Reports
Delivers actionable reports
Automated dashboards, alerts, and reports land directly in the hands of decision-makers, with clear recommendations, not just raw data.
Capabilities
Everything the Customer Service Insights brings to your team
Real-time analytics
Live dashboards with customer sentiment and volume trends
Trend detection
Spot emerging issues before they become crises
Conversational AI
Ask your data questions in natural language
Forecasting
Predict support volume and resource needs
Automated reports
Scheduled reports delivered to stakeholders
Custom metrics
Track the KPIs that matter most to your business
Customer Service Coach
Elevate every agent on your team, every single day
A coaching agent that monitors, evaluates and improves your human support team's performance in real time. It identifies skill gaps, delivers personalised feedback, ensures adherence to company policies, and recommends targeted training, turning good agents into great ones.
Key Numbers
96%
CSAT improvement potential
15-20%
Faster resolution times
100%
Interactions monitored
Daily
Personalised coaching
How it works
Observes
Monitors interactions
The coach silently analyses every customer conversation your human agents handle, tone, accuracy, adherence to policy, and resolution quality.
Evaluates
Scores and benchmarks
Each agent receives a performance score across multiple dimensions, benchmarked against team averages and best practices.
Coaches
Delivers personalised feedback
Actionable insights and targeted training recommendations are delivered to each agent, highlighting strengths and specific areas for improvement.
Capabilities
Everything the Customer Service Coach brings to your team
Real-time monitoring
Continuous analysis of every customer interaction
Skill gap detection
Identifies exactly where each agent needs improvement
Policy adherence
Ensures agents follow company rules and guidelines
Best practice sharing
Surfaces winning techniques from top performers
Progress tracking
Track improvement over time with clear metrics
Adaptive training
Training recommendations evolve as agents improve
Financial Data Clerk
Precision at scale, with every document, every time
An AI agent that automates the tedious, error-prone work of financial data processing. From invoice extraction and matching to expense categorisation and reconciliation, it handles thousands of documents with near-perfect accuracy, freeing your finance team to focus on strategy, not data entry.
Key Numbers
98.9%
Accuracy rate
847+
Documents per day
1.2s
Avg processing time
$2.4M
Daily volume processed
How it works
Extracts
Reads and extracts data
The agent processes invoices, receipts, and financial documents in any format, PDF, email, scan, or photo, extracting key data fields with high accuracy.
Validates
Validates and matches
Extracted data is cross-referenced against purchase orders, contracts, and existing records. Discrepancies are flagged automatically.
Books
Books and reconciles
Validated entries are categorised, booked into your accounting system, and reconciled, with a full audit trail for every transaction.
Capabilities
Everything the Financial Data Clerk brings to your team
Multi-format processing
PDFs, scans, emails, photos, any document format
98.9% accuracy
Near-perfect data extraction and validation
1.2s processing
Average processing time per document
Duplicate detection
Catches duplicate entries and billing errors
Audit trails
Complete traceability for every processed document
Smart categorisation
Auto-categorises expenses using learned patterns
Compliance Administrator
Automated compliance that never sleeps, never misses
An AI agent that continuously monitors your organisation's compliance posture across regulations, policies, and supplier requirements. It performs automated checks on thousands of entities simultaneously, generates documentation, detects violations in real time, and ensures you stay ahead of regulatory changes, not behind them.
Key Numbers
3,121
Suppliers checked simultaneously
96/100
Compliance score
Real-time
Monitoring
48h
Advance violation warnings
How it works
Scans
Scans your landscape
The agent continuously monitors suppliers, policies, employee certifications, and data handling practices against your compliance requirements.
Detects
Detects risks and violations
Any deviation from policy, expired certification, or regulatory change is flagged immediately, with severity classification and recommended actions.
Documents
Generates documentation
Compliance reports, audit trails, and risk assessments are generated automatically, ready for regulators, auditors, or internal review.
Capabilities
Everything the Compliance Administrator brings to your team
Supplier compliance
Check thousands of suppliers at once, automatically
Real-time monitoring
Continuous surveillance of your compliance posture
Auto-documentation
Generates reports and audit trails automatically
Regulatory tracking
Stays current with changing regulations
GDPR & SOC 2
Built-in support for major compliance frameworks
Instant alerts
Immediate notification of violations or risks
Lead Generator
Fill your pipeline while your team focuses on closing
An AI agent that identifies, qualifies, and nurtures potential customers automatically. It scans multiple channels for buying signals, scores and prioritises leads, schedules outreach at optimal times, and keeps your CRM updated, accelerating your sales pipeline without adding headcount.
Key Numbers
142
New leads per week
38%
Conversion rate
+34%
Pipeline growth
89
Qualified leads weekly
How it works
Identifies
Finds potential leads
The agent scans LinkedIn, website visitors, email interactions, and other channels for buying signals and ideal customer profile matches.
Qualifies
Scores and qualifies
Each lead is scored against your ICP criteria, enriched with company data, and prioritised by conversion likelihood, so your team focuses on the hottest opportunities.
Engages
Engages and nurtures
Automated, personalised outreach is sent at optimal times. Follow-ups are scheduled, responses are tracked, and your CRM is kept in sync, hands-free.
Capabilities
Everything the Lead Generator brings to your team
Multi-channel capture
LinkedIn, web, email, events, captures leads everywhere
Lead scoring
Scoring against your ideal customer profile
Automated outreach
Personalised emails sent at the perfect time
CRM integration
Syncs with your CRM automatically, no manual entry
Behavioural analysis
Understands buying signals and engagement patterns
Conversion optimisation
Continuously improves outreach based on what works
Ready to put AI to work?
Whether you need one agent or the full team, we will get the right agents into production in your business, on AOS.