We put AI to work
Our Projects
Transforming businesses across industries with cutting-edge AI solutions
“Algorithma have helped us take clear, practical steps toward an AI-driven customer experience. We started with support for everyday inquiries, and are already expanding into handling claims and repayments. The collaboration is fast, hands-on, and focused on solving real problems for our customers and teams. It feels easy to work with them, and the progress has been both tangible and immediate.” - Hampus Ferm , CS Systems & Flows Manager, CDON
CDON
Nordic marketplace handling thousands of customer cases weekly, using AI agents to transform customer support operations across CDON and Fyndiq.
The Challenge
CDON and Fyndiq want to use AI in their customer support across their high-volume marketplaces handling thousands of customer cases every week. A significant share of the workload requires coordination between customers, merchants, and logistics partners. The challenge is to increase speed, accuracy, and consistency in customer service and claims handling without growing operational costs or support staffing.
Our Solution
We partnered with the CDON team to deploy AI agents that handle a high volume of everyday customer support inquiries. Two agents (Bosse for CDON and Emil for Fyndiq) manages routine questions coming in through email and contact forms, gathering the necessary details and resolving issues directly when possible. Using our Gladiator methodology, we integrated these agents with both CDON and Fyndiq's systems, enabling them to automate repetitive service tasks while escalating complex or sensitive matters to human teams. The result is increased support capacity, reduced manual effort, and faster, more consistent customer experiences across the marketplace.
Key Results
Technologies
“Algorithma gave us momentum. Within weeks we moved from discussions to a working AI colleague that teams could interact with. Seeing the agent evolve in real time built both trust and a clearer understanding of what the technology can actually do.” - Mattias Wikman , CIO Movestic
Movestic
Leading Swedish pension and insurance company modernizing case handling with AI to increase operational capacity without growing the cost base.
The Challenge
Movestic wants to increase its operational capacity without growing the cost base at the same pace. The company aims to modernize how customer cases are initiated and handled, from simple questions to more information heavy insurance processes. The goal is to improve speed and quality in case handling and create a scalable foundation across several workflows.
Our Solution
Algorithma and Movestic have jointly established a flexible base for introducing AI support in case management. The work has focused on creating a platform that can support different insurance processes over time. The first capability makes it possible to automate parts of the case initiation in a controlled way and provide case handlers with better structured input. The platform is integrated with Movestic's existing tools and allows both human review and ongoing improvement. As part of the setup, Algorithma supported Movestic in selecting a European model provider. Movestic is rolling out the solution step by step and gradually adding new flows.
Key Results
Technologies
“AI has become a natural part of how we operate. Together with Algorithma, we've been able to gain AI expertise and jointly been developing these AI use-cases quickly. The focus going forward is to continue growing this cooperation - both for developing additional use-cases and in transferring the ownership inhouse.” - Marcus Markstad , Senior Manager at Jeppesen ForeFlight
Jeppesen
World leading provider of resource optimization systems within commercial aviation, partnering with Algorithma to scale implementation expertise through AI.
The Challenge
Jeppesen is a world leading provider of resource optimization systems within the commercial aviation industry, helping airlines find optimal schedules for aircraft and crew. Their resource optimizers must navigate a complex landscape of local, regional and global regulations as well as union agreements, leading to highly configured, time-intensive implementation projects. As more airlines turn to Jeppesen for optimization, the core challenge is how to rapidly scale specialized implementation expertise to meet growing demand and accelerate time-to-value for their clients.
Our Solution
Jeppesen and Algorithma partnered to explore and identify avenues where AI could increase their implementation efficiency. Each implementation contains customer specific code, which though unique to its project, contains similarities between them. By leveraging AI to make specialized project code instantly searchable, we improved institutional knowledge sharing. Additionally, due to the product's need to be highly configured, each project depends on a multifaceted set of information sources for product API documentation, Best Practices as well as process descriptions. We built an AI to search and extract key information from these documents, helping developers and others understand and find the correct information, increasing efficiency of the implementation. To further assist in implementation speed, we are together with Jeppesen developers, actively researching an intelligent agent tailored to the developers' workflow as a code assistant agent for Jeppesen's proprietary languages.
