Leading Swedish pension and insurance company modernizing case handling with AI to increase operational capacity without growing the cost base.
The Challenge
Movestic wants to increase its operational capacity without growing the cost base at the same pace. The company aims to modernize how customer cases are initiated and handled, from simple questions to more information heavy insurance processes. The goal is to improve speed and quality in case handling and create a scalable foundation across several workflows.
Our Solution
Algorithma and Movestic have jointly established a flexible base for introducing AI support in case management. The work has focused on creating a platform that can support different insurance processes over time. The first capability makes it possible to automate parts of the case initiation in a controlled way and provide case handlers with better structured input. The platform is integrated with Movestic's existing tools and allows both human review and ongoing improvement. As part of the setup, Algorithma supported Movestic in selecting a European model provider. Movestic is rolling out the solution step by step and gradually adding new flows.
Key Results
“Algorithma gave us momentum. Within weeks we moved from discussions to a working AI colleague that teams could interact with. Seeing the agent evolve in real time built both trust and a clearer understanding of what the technology can actually do.”
Technologies & Methods
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